888Poker has a Very Bad Day

All online poker sites experience good and bad days, but yesterday 888Poker´s Customer Support, Technical Team and Promotions Department had a nightmare.

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888Poker has a Very Bad DayAll online poker sites experience good and bad days, but yesterday 888Poker´s Customer Support, Technical Team and Promotions Department had a nightmare.

Yesterday was a really bad day for 888Poker. The botched signing of Luis Suarez as an 888Poker Ambassador and lack of a promised promotion to accompany the event were overshadowed by confusion regarding players´ accounts in Mexico being either closed without reason or potentially hacked.

Whereas mishandled PR currently seems to be the norm at present (WPT´s “smoke and mirrors” rebranding of the Deepstacks Tour and the WSOP´s ad for online poker are just two recent examples) 888Poker´s Customer Service Department has been uncharacteristically slow in addressing the situation in Mexico – which, at the time of writing, remains unresolved.

Mexico – Policy Change or Account Hack?

Early yesterday morning, reports started to appear that 888Poker was withdrawing from the Mexican online poker market. Players went on the popular 2+2 poker forum to raise awareness that their accounts were being closed and funds being cashed out involuntarily. Some players – including US poker refugee Kevin MacPhee – said that they had received emails allegedly from 888Poker´s Customer Support, while others reported that a pop-up message advised them that their accounts were suspended when they tried to log in.

Many of the emails purporting to be from the genuine operations@cassava.net email address requested bank information and appeared in players´ spam folders, suggesting that they were not legitimate; however, when telephoning 888Poker´s customer support, players were told that they had to deal with their issues by email and it would take up to 72 hours to receive a reply.

At PokerNewsReport, we tend to get quite a lot of spam emails which suggest that they come from bona fide online poker companies. Our advice to any player who has received an email requesting details of their personal bank accounts is DO NOT REPLY TO THIS EMAIL. It is more than likely to be a phishing scam, and something that 888Poker should make a public statement about without any further delay.

888Poker´s Suarez Announcement Plagued by Technical Glitches

The choice of Luis Suarez as an ambassador for 888Poker raised more than a few eyebrows. Undoubtedly the Liverpool FC and Uruguayan soccer star has talent on the football pitch, but he also has a reputation for cheating, and – in all the years he has played for Liverpool FC – he has only ever won the equivalent of a $5.00 Sit n Go (Liverpool´s League Cup victory in 2012).

His fanfare introduction to the world as an 888Poker ambassador at a sparsely-attended press conference in Barcelona started as a farce, when the entrance of Itai Pazner – Senior Vice president of 888Poker – was hijacked by a promo video, continued as a farce with appalling sound quality that even Spanish speakers found hard to understand, and finished as a farce as Luis Suarez was presented with an 888Poker soccer shirt bearing his name that was barely wide enough to fit a man half his stature.

Kickoff Delayed for 888Poker´s Football Carnival

With the World Cup just twenty-eight days away, 888Poker were meant to be launching a “Football Carnival” to coincide with the signing of Luis Suarez as an 888Poker ambassador – only whoever is in charge of launching the promotion forgot to read the script and tell anybody what the promotion would be (and we are still waiting 888Poker Promotions Department if you would like to email us).

This latest faux pas by 888Poker´s Promotions Department comes on the back of criticism over the 80% rakeback offer that went pear-shaped in New Jersey, the Snap Poker/Jet Fighter promotion that they only told people about the week after it started, and the Millionaire Genie Madness promotion which is heavily promoted on the 888Poker client, but which is not a poker promotion at all, but a slot game promotion.

We wait to hear what 888Poker has to say about the Mexican issue, and hope that when they do eventually release their “Football Carnival” promotion, it is handled better than the farce in Barcelona yesterday – a very bad day for 888Poker.

2 Replies to “888Poker has a Very Bad Day”

  • Darren Anthony says:

    Suarez is paid £250,000 a week so to say hes only won equivalent of a $5.00 Sit n Go is a sign of shoddy journalism and you are as bad as the company you are complaining about. To take matters further he has won several premiership player of the months not to mention his PFA for player of the year this season. A worthy ambassador for a top poker site.

  • Domingo Cerrado says:

    Mr Anthony, I believe you may be colour-blind (with preference to Liverpool red).

    Luis Suarez may be highly paid, but the team he plays for has finished 6th, 8th, 7th and 2nd in the Barclays Premier League in the years since he has been playing for them They have twice been knocked at the early stages of the Europa Cup (having not qualified for the Champions league) and with the exception of their solitary League Cup victory have failed to make an impression in any other tournament. This, in the eyes of a neutral does not compare well to the likes of Arsenal, Chelsea, Manchester United or Manchester City and probably Tottenham Hotspur, Swansea and Wigan – who have all progressed further in European competition than Liverpool have since they signed Suarez.

    Mr Suarez himself is a talented soccer player and worthy of the accolades he has been awarded. However he received a lengthy ban from soccer in 2011 when he was found guilty of racially abusing Patrice Evra, he received a second ban for making obscene gestures to fans of the team he was playing against and a ten game ban for biting an opponent in 2012. If this had happened off the football pitch, Mr Suarez would be serving a jail term – barely the attributes of an “ambassador”.

    The fact that the author chose not to go into depth about Suarez´s disgraceful behaviour and focused on what was relevant to the news story actually raises the quality of the article, and it is a shame that you are so colour blind that you cannot see that. Of the hundreds of poker sites that reported on Suarez signing for 888 Poker, this was the only one that put a negative spin on it rather than lapping up to one of the site´s sponsors.