Betsharks Poker Dreadful Customer Service Continues
Betsharks Poker has eventually got around to advising their clients why they cannot log into their accounts and withdraw funds.
After days of unreturned emails and a total lack of communication from the company, an email was sent around to all of their players advising them of a re-branding operation.
The text of the email was as follows:-
BetSharks Poker is a skin on the Atlantis network which opened last November. We will keep you updated as soon as there are any updates.
Thank you for contacting us at BetSharks Customer Support.
We realize that currently you are unable to access your account and are concerned regarding the status of your account.
BetSharks is currently in the process of re-branding itself and has taken the decision to switch from the Atlantis Network due to certain discrepancies/disagreement with the Network.
Since this process of re-branding involves the complete overhauling of the BetSharks structure, it may be a bit prolonged taking up to 2-3 weeks.
We shall get back to you with further developments within the stipulated time span and would like to assure you that all players’ available balance shall be kept intact and would be transferred over to the new network after the successful revamping of the BetSharks structure.
This step has been taken by the Management in order to provide/ensure our player’s with a superior gaming experience and we would appreciate your co-operation / assistance in this matter.
If you have any queries or require any further guidance then please do not hesitate to contact us at email@example.com
BetSharks Support Team